Follow NASAs Lead Team Building

Follow NASAs Lead Team Building Follow NASAs Lead Team Building charlottenburger Pellerin knows team-building. He was NASAs director for astrophysics and led the team that built and later repaired the Hubble Space Telescope. Now he is president of his own consulting firm and teaches innovative team-building strategies based on his own experiences with more than 1,000 NASA project, engineering, and management teams.NASA teams, like all project teams, need two complementary abilities, says Pellerin. They generally know they must have hard-side technical knowledge and use project processes. They must also attend, perhaps equally, to the soft-side aspects of efficient teamworkwhich is not so obvious to them.In fact, this soft side can be downright uncomfortable for engineersborderline touchy-feely.Charlie Pellerin led the team that built and later repaired the Hubble Space Telecope.For this reason many engineers avoid the emotional side of team building. Pellerin insists, however, that t he most important determinant of team performance is managing a social or emotional force he calls team social context and that the individual abilities team members worked so hard to master are absolutely secondary.Social context drives performance 75 percent of the time, says Pellerin. Combined individual factors such as knowledge, skills, capacity, and motivation have only about a 25 percent influence on performance.Understanding Social ContextPellerin has learned that engineers are more willing to explore the social/emotional component when it can be presented using technical metaphors. For example, social context drives peoples collective behaviors as surely as bar magnets align iron filings, says Pellerin. Technical people understand coordinate systems, so we use what we call the 4-D Organizing System to reveal and manage social context.To understand how social context influences behavior, consider the following scenarios Making or receiving a marriage proposal Making yo ur first briefing to top management Having dinner for the first time with the family of your spouse-to-be Being at your bachelor or bachelorette partyEach of behauptung represents a social context. Would someone only observing your behavior easily determine which of these contexts you were experiencing? Absolutely.If your behavior is not appropriate to the context, would others sanction you? says Pellerin. Would you receive a kick under the table from your spouse-to-be if you behaved inappropriately? Context can be extremely powerful in shaping human behavior.The 4-D SystemTo manage social context and its impact on teams, Pellerin defined the four key dimensions or mindsets that high-performance teams and effective leaders must address to achieve success cultivating, including, visioning, and directing. These align with core human needs. He then identified the following eight key behaviors that occur within this coordinate system of four dimensions that can be developed to imp rove team social context Express authentic appreciation Address shared interests Appropriately include others Keep all agreements Express reality-based optimism Live 100-percent committed Avoid blaming or complaining Clarify roles, accountability, and authorityThe interplay between behaviors and contexts is critical for team development. Take expressing authentic appreciation, for example. Enhancing this behavior sustains a context of mutual respect and enjoyable work, says Pellerin. People solve difficult problems more easily when they are enjoying their work. This improved context, which influences everyone who interacts with the team, makes it easier to express authentic appreciation, creating a feedback loopbehavior changes the context and modified context enhances the behavior. This can be applied to all behaviors and associated contexts.A dozen distinguished technical team leaders from NASA and industry worked with Pellerin over the past decade to optim ize the 4-D System, an integrated suite of processes that include online developmental (assessment) tools, workshops, and context-shifting worksheets. All processes are designed to enhance the saatkorn eight behaviors and are effective for both team and individual development. Team performance generally improves about 5 percent with each 15-minute online session.Managing team social context is the most powerful team and leader development method in the world because it develops everybody simultaneously, says Pellerin. Our goal is to improve peoples lives, especially during inevitable periods of change, by enhancing performance for teams worldwide.Mark Crawford is an independent writer.Social context drives team performance 75 percent of the time combined individual factors such as knowledge, skills, capacity, and motivation have only about a 25 percent influence on performance.Charlie Pellerin, author of How NASA Builds Teams

How to Find the Right Mentor to Advance Your Career

How to Find the Right Mentor to Advance Your CareerHow to Find the Right Mentor to Advance Your CareerThe right mentor can take your career to new heights. Heres how to find the right one for you.The right mentor can be a powerful tool in your career arsenal, whether youre new to the working world or already well-established in your industry. In fact, Sheila Wellington, former president of Catalyst Foundation and author of Be Your Own Mentor, believes its one of the main reasons why men tend to rise higher than women in the workplace men are more likely to find career mentorship throughout their careers than women.Mentors can propel your career in innumerable ways. They can help shape your professional skills, teach you the ins and outs of your industry, help you navigate corporate politics, overcome adversity, and introduce you to the right people and resources to advance your career. Check out these five different types of mentorship below to find out how you can reap the benefits of professional guidance throughout your entire career.Seek a SenseiSome of you may think youve outgrown the need for a mentor, but that simply isnt true. As your career evolves, so will your requirements for a mentor. Consider what type of guidance youre looking for, given what stage you are at in your career. Do you want a veteran of your industry to help you clarify your career path, or are you looking for a leader to help you tackle the challenges you face in upper management?Look to senior executives in your company whom you admire, or well-known industry leaders who inspire you. Youll uncover a number of potential role models by getting involved in relevant professional associations. These groups provide countless development and networking opportunities for professionals of all ages and stages of their careers. Take a look at WEDDLEs Association Directory to find the right association for you.Enlist an Entrepreneur ExpertMentors arent reserved for your typical corporate prof essional. If youre an aspiring entrepreneur, there are many organizations designed with your needs in mind. From building business plans to raising capital, these groups provide mentorship opportunities to help you become a successful business owner.If you want to abflug your own business, get a mentor who understands your specific challenges. Check out MicroMentor, a group whichspecializes in pairing entrepreneurs with business mentors for free. Additionally, the organization Krash aims to help founders, entrepreneurs and innovators rapidly build the supportive personal and professional networks they need to be successful.Partner with a Peer MentorBefore you reach out to a senior colleague, consider the benefits of a peer mentor. These relationships work especially well when youre joining a new company, or if youre considering a career transition. In both cases, identify someone at the same career stage as you who knows the lay of the land and can get you up to speed quickly.Peer m entors can be especially helpful when youre looking for a job. Approach a fellow job seeker whos in the same line of work and join forces. By checking in with one another on a weekly basis and sharing information, youre automatically doubling your job-search efforts and resources. Concerned about the competition? Its unlikely that both of you will have identical goals and be perfect for the exact same job.Procure a ProtgYou dont have to be the mentee in the relationship to reap the benefits of a mentorship. If youre looking to gain management experience before your first management job, supervision others is a great place to start. Find out if there are opportunities to mentor your organizations interns or approach a more junior colleague and show him the ropes.The perks of mentorships only grow as your career progresses. Not only do many find the experience rewarding, but chances are, youll also learn a thing or two from your mentees. These relationships come in handy later in your career, too. Should you decide to look for a new opportunity, your former apprentices are great resources for job leads and likely to be enthusiastic advocates.Tap into Non-Traditional TeachersIt takes time to find the right person to be your mentor, and even more time to build a meaningful connection with that person. But that doesnt mean you need to wait to cash in on valuable guidance There are a number of alternative ways you can get advice to advance your career. Pick up a copy of Steven Coveys book, The 7 Habits of Highly Effective People, or one of John C. Maxwells books such as The 21 Irrefutable Laws of Leadership , and start reading.Use your laptop or mobile device to watch a TED Talk, a session of Levo Leagues Office Hours, or one of Lean Ins online lectures to continue learning while on the go.Mentors come in all shapes and sizes, each offering different types and levels of support throughout your career. Consider the mentors in your life to be your own personal board of directors, helping you learn and make the best decisions when it comes to your job search and professional development. Remember, mentorship isnt handed to you you have to ask for what you need. Dont be afraid to approach someone you meet and ask the questions you really want to know youll be amazed at what may happen

Hiring discrimination against African-Americans has not changed since 89

Hiring discrimination against African-Americans has not changed since 89Hiring discrimination against African-Americans has not changed since 89When you send out a job application, getting a callback may, unfortunately, depend mora on who you are than what you can do. Racism in hiring continues to persist, a new study published in the Proceedings of the National Academy of Sciences finds. The newmeta-analysis of all available field experiments related to racial hiring discrimination found a sobering fact across decades that hiring discrimination has not declined against African Americans in 25 years.Since 1989, whites receive on average 36% more callbacks than African Americans, and 24% more callbacks than Latinos, the researchers from Northwestern University, Harvard, and the Institute for Social Research in Norway concluded. We observe no change in the level of hiring discrimination against African Americans over the past 25 years, although we find modest evidence of a decline in d iscrimination against Latinos.How hiring bias continues to persistTo test bias, the researchers analyzed experiments that used rsum and in-person audits. Inrsum audits, researcherssend out fake applications with equivalent qualifications and different ethnically identifiable names. For in-person audits, researchers recruit people of different races to apply for jobs and measure bias based on which applicants get callbacks.Even controlling for factors like geography, gender, education levels, and unemployment rates where the experiments took place, the researchers still found that progress in fighting hiring bias has been stalled since 1989 for African-Americans. For Latinos, the news does not get much better. The researchers found a possible decline in discrimination for Latinos but also noted that the trend is not statistically conclusive.Names have long been known to be the difference in whether or not you will get a response in your career. Gatekeepers can make decisions on wheth er you merit networking advice based on the name you put down in an email. One study found that professors were more likely to answer unsolicited requests for advice from fictional Brad Andersons than any other race.How you sound like can also be a deciding factor. Linguistics professor John Baugh got people with different ethnic dialects to answer a job advertisement in English, and found that those who sounded white were most likely to be told the job was still available.Hiring discrimination is an insidious practice because its victims may never realize what exactly caused the hiring managers silence. Why did this person never answer me back? The job process is not structured to provide this feedback. The meta-analysis into racial hiring discrimination is an illuminating look into how bias excludes qualified candidates before they even have a chance to make their case.To end hiring bias, the researchers recommend stronger oversight into how hiring decisions get made. Our results provide a strong rationale for affirmative action policies, the researchers told Harvard Business Review. Whether conscious or not, bias continues to affect decision making, and we find little evidence that this pattern will diminish on its own.

Customize this Outstanding Sample Pharmaceutical Sales Resume 1 Sample

Customize this Outstanding Sample Pharmaceutical Sales Resume 1 SampleCustomize this Outstanding Sample Pharmaceutical Sales Resume 1 SampleCreate Resume Sales Representative PharmaceuticalCareer Focus Pharmaceutical abverkauf position with a research-driven organization committed to developing and marketing products that preserve and improve the quality of life.Professional Profile Experience 14 years schlussverkauf experience, including national key accounts management, product launches, territory management, and training of national and retail sale associates.Technical Skills Good grasp of medical terminology, anatomy and physiology, systems and disease processes, as well as managed care, the formulary system, and cost issues facing practitioners.Sales And Buisness Experience XYZ BEST CO., INC., Fullerton, California 1990-1997Cofounded construction company that specialized in fabrication of marble and granite, as well as installation of exterior finishes for commercial structure s. Developed marketing strategies for public and private-sector accounts. Served as primary contact regarding contracts, fees, billing, and project scheduling.Sales Built annual sales from start-up to $500,000. Identified niche market that delivered above-average returns, in many cases adding more than 20% to profit margin.Account Service Developed relationships with decision-makers that led to major contracts (e.g., Well-Known Theatre restoration, State of California prison, numerous medical office buildings).Expense Management Negotiated supplier discounts on purchases of raw materials implemented quality control system to control labor expenses at well-below industry average.ART IMPORTS, Los Angeles, California 1983-1990 Negotiated exclusivity agreement as sole U.S. importer and distributor of Sabattini, a premier collection of silver object dart and household implements.Event Management Organized promotional exhibits at major U.S. museums, including the Art Institute of Chicago and Museum of verwesen Art in New York.Education Diplomatic History University of Connecticut, Storrs CT.Bachelor of Arts in U.S. History Awarded Departmental DistinctionRutgers University, New Brunswick, NJ.Languages American English, Fluent Spanish speaker,working knowledge Spanish reading and writing.Customize ResumePharmaceutical Sales Resume Questions1. What is the best design for a pharmaceutical sales resume?Adopt the formatting of our pharmaceutical sales resume sample by using a standard chronological format for your own application. This formatting is great for both experienced and entry-level jobseekers. Start with a summary statement, and then delve into your core qualifications. Work history should take up the most space on the page. Allow enough space to have a detailed description of each previous place of employment. Finally, you will end with your education. Applicants with less than 10 years of work experience should only have a one-page document while applicant s with more than 10 years can have resumes that are two pages.2. What goes in the qualifications section of a pharmaceutical sales resume?Some of the best skills to include on a sales resume include physical stamina, customer service, interpersonal skills, and self-confidence. Additional skills you will find on a pharmaceutical sales resume sample will relate to working with others and displaying digital prowess. Get specific when you can. Mentioning a particular software you worked with will help immensely, especially if the hiring manager uses an Applicant Tracking System, which scans numerous documents in a short amount of time to see which ones include desired keywords.3. What should you include about your accomplishments on your pharmaceutical sales resume?Before writing your resume, you should create a list of everything you have accomplished. This includes actual awards but should also entail promotions, problems you solved, and ways in which you aided your employer. If you h ave at least three points to discuss, then include them on your resume in their own section.4. What should your education section look in a pharmaceutical sales resume?You will see that a separate accomplishments section is optional, and the pharmaceutical sales resume sample may not have one. Our resume builder provides step-by-step guidelines for how to develop each section of your application. Our pharmaceutical sales resume sample puts the education section at the end, and you should do the same. You can put it more toward the top if you recently graduated from a prestigious university.5. Whats the best way to show you work well in a team on a pharmaceutical sales resume?Putting Team player in your resumes skills section is not enough. You want to include specific instances of where you led a team to success. Recount a story where your team faced challenges and met a goal. It is acceptable to toot your own horn on a resume, so feel free to shine a spotlight on yourself. The work experience section should be longest on your resume, as you can see from our pharmaceutical sales resume sample, so you have plenty of space to go into detailed anecdotes.

Learn What Employers Expect in the Workplace

Learn What Employers Expect in the WorkplaceLearn What Employers Expect in the WorkplaceIdentifying workplace etiquette is a lot more confusing nowadays than it was ever in the past. Although we all probably know what constitutes good etiquette while working with other people, we may not binnensee how the lines may get blurred when we take into consideration all that technology has to offer and how that may play into what can be seen as rude, inconsiderate, or unprofessional behavior by management and co-workers. One of the first things you should do at the start of your internship is to find what the companys policies and procedures are when it comes to the internet and electronic devices. Unlike college, many companies monitor internet use and strongly frown on using personal devices during work hours. Since you are supposed to be working during company hours, companies have every right to monitor your internet use and check your company email. Since students are not used to being monitored, many feel that its a violation of their privacy to have employers who place strict controls during their time on the job. What Do Employers Expect? Its best to be diligent up front rather than be identified for violating company policy when you log onto unauthorized sites or programs. Of course, each work environment sets its own rules regarding personal time and employees use of technology. Companies who make a practice of letting interns and new employees know their policies prior to starting employment usually have the fewest problems, but it is the employees responsibility to find out about these policies beforehand since they may be spelled out in fine print on any forms or contracts completed as a condition of employment. What Is Considered Professional Behavior? Being professional on the job is easy to recognize when it comes to dress code or getting to work on time, but can become blurred when new rules are set that have not been encountered before startin g a professional job. When you think of it, most students are pretty lucky as to the freedom they experience as a college student. Look on any college universittsgelnde and you will encounter students who are constantly using their cell phones. In addition, checking out websites for personal and college use is expected along with the ability to email anyone that you wish to be in contact with even if its during class. Remember that not all companies are alike but the following tips should help you stay out of trouble in your new internship or job. Be prompt in responding to all company email while on the job. Managers may wonder what youre doing if it takes a day or two for you to respond to important emails. If you are working on finding an answer before answering an email, it may be wise to let the person know this so that they dont think that youre not responding or that you didnt receive the email in the first place.Make it a point to find out your companys policies and procedur es when it comes to what is expected of its employees. You can check with the companys Human Resources Office which should be able to provide you with the necessary information. If not, check with your supervisor or check out the companys website. Its easiest to do this at the beginning of employment to avoid any embarrassing moments. Be mindful that any communications you send via email may be monitored by the company. Never send personal messages via company email. Your email history may be periodically checked and this can adversely affect you on the job. Its best to have a personal email account and use that for personal use while leaving your business account for all company email only.Some companies have strict policies on what employees may download on computers at work. Dont make the mistake of web surfing on the job because this could end up causing you to lose a job even though you may feel that you are not doing anything wrong. Be mindful of what you deutsche bundespost o n social networking sites. It may not be a good idea to boast about getting drunk at last nights party. Once you have a full-time job you are not only representing yourself, but you are also representing your company. Imagine having someone managing your hard earned money only to find that they are frequently engaging in immature and irresponsible behavior.?If you accidentally log onto a site thats prohibited, log off, and report it to the appropriate person such as the IT Department or your manager. Find out the companies policy on personal phone calls and personal cell phone use. Policies vary and can be anything from no personal phone calls while working to keeping personal phone calls to a minimum and use only when absolutely necessary. These tips may seem like no-brainers but can be easily overlooked by new professionals who have never encountered in the past monitoring of their personal use of technology and electronic devices.

The Top Secret Truth About Customer Service Supervisor Resume Exposed

The Top Secret Truth About Customer Service Supervisor Resume Exposed A Secret Weapon for Customer Service Supervisor Resume When youre asking for a customer service position, consider the work description to find out what kinds of skills and go through the provider wants. If youre looking for a customer service management job, you will need to tweak your resume to fulfill the employers demands. Before you complete a work application, write your resume or walk in the interview space, find out mora about the organization and the position youre applying for. Your company will gain from my administrative and supervisorial management abilities. By offering a very clear and direct overview of your key skills, you are going to encourage them to carry on reading your resume. Candidates with good customer-service abilities and who have experience utilizing computer computer software applications should have the very best job prospects. With some research its possible to learn to appr opriately utilize them. Not targeting relevant keywords from the job might lead to your possible employer assuming that youre sending resumes at random to a good deal of jobs. Whatever They Told You About Customer Service Supervisor Resume Is Dead Wrong...And Heres Why Writing a perfect resume is never a simple task. Expressing such excellent qualities through Resume Formats available for the exact saatkorn gives you an opportunity to express yourself. In a resume the choice of a layout is vital. Customer support resumes typically include things like basic info in the resume header. Show respect Make certain you hear everything the customer must say without interruption. Customers will leid see the remedy to an issue, no matter how often you explain it to them.List up to 10 and select the ones which youre great at. Keep in mind that individuals differ, and not everybody wants the very same thing in the very same situation, so for your empathy to work, you will need to mai ntain an open mind and carefully observe others signals. There are lots of things to consider and most importantly, is the trustworthiness of the service you decide to use. If youre applying for work, any answer you give will be kept private and wont be used against you in any manner. Then ask how you are able to be of service, without assuming that theres a problem to start with. If you previously do the job for us, your answer wont be used against you in any manner. If you trained other employees, it indicates you have management ability, and a lot of experience. There are various tactics to come up with customer service abilities. It is an impossible task to supply decent customer service and have bad communication skills at the exact same moment. Even if youre not able to present your customer what he wants, by establishing rapport hell truly feel a degree of satisfaction with the experience. The Hidden Truth About Customer Service Supervisor Resume Thus, theres no need t o attempt to build one resume profile or write a single profile title that fits every position you need to submit an application for. If do not have any prior work experiences, you ought to compose a persuasive cover letter. Ally you must do is to correctly submit your order instructions and produce the payment. If you discover you cannot honor a deadline for some reason, get in touch with your customer before the deadline and say so. If youve ever worked in customer support, you are aware that it is a job which might not be glamorous, but is totally needed. Since youre going to learn how to earn a kickass customer service resume. Sometimes its going to be tempting to fight back, especially once you know the customer isnt right. A happy customer is a lot more likely to return and buy.Energetic Cafe Supervisor call has supervised customer in a number of the busiest cafes in the area. A customer service supervisor is going to have to deal with upset customers and frustrated em ployees. Resolved complaints as it is related to the Call Center.

Job interview question and answer Can you describe a time when you have taken initiative What was the result

Job interview question and answer Can you describe a time when you have taken aktion What was the result Job interview question and answer Can you describe a time when you have taken initiative? What was the result?Posted October 13, 2011, by Elissa Collier This is an important one No matter what industry you work in, the employer wants to know that you have the motivation and ability to take action when your job requires you to do so. They also want to see that you can think independently, generate ideas and make suggestions associated with the geschftliches miteinander. Give one example of a time when you have come up with an idea and how you went about seeing it through to completion. Talk about the challenges you faced along the way and how you overcame these to succeed. Maybe you came up with an idea for a new project, which would cost the company minimal overhead, but create maximum profits. You presented a proposal to the boss, persuaded them to take it on board and then succe ssfully carried it out. This shows that you can bring valuable skills to the job such as leadership, motivation and problem solving. Also, try to emphasise the importance of teamwork. For example, While I have the ability to take direction and work on my own, I am also an excellent team player and I firmly believe in working together to obtain the best possible results as a group. ResourcesMy first resumeCover letter for my first jobCareer Insider StoriesShelley Lask - Body Positive Health & FitnessInterested in becoming a?Human Resources OfficerGeneral ManagerBusiness ManagerAccountantOffice AdministratorPopular Career Searchesforensic psychologist interview questions and answershr business partner interview questionscover letter for cleaning job no experiencesample interview questions and answernursing interview questions and answers new grad CoursesBachelor of Social WorkEnquire Online Enquire OnlineCertificate III in Health AdministrationEnquire Online Enquire OnlineBachelor of Criminal JusticeEnquire Online Enquire OnlineCertificate III in Allied Health AssistanceEnquire Online Enquire OnlineElissa CollierRelated ArticlesBrowse moreCAREER INSPIRATIONNew skillsThe 5 hour ruleIt takes hard work to become a success but it isnt all about the hours you put in. From 1 hour to 10,000, we give you the lowdown on how to improve your performance so you go beyond productive and into the big leagues.Career inspoOnline studyJustin a firm belieber in the value of educationDistance education is increasingly becoming the go-to for time-poor celebs like Justin Bieber and James Franco. Find out what all of the fuss is about.CAREER INSPIRATIONCareer inspoCareer In Focus - Social WorkConsidering a career in social work? We break down everything you need to know from qualifications and career prospects to salary range and why self-care is critical in this important profession.